Go deeper into sound and discover how to make the most of your new WF-1000XM4 headphones. Here you'll discover how to use and customise the range of features at your fingertips and make your sound truly yours.
Discover all your headphones have to offer
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Getting started
Using your headphones for the first time
There are three ways to pair your WF-1000XM4 to your device.
Set your headphones to pairing mode Hold down the L and R sensors on your headphones for around 5 seconds to enter pairing mode.
Pair your device Select your WF-1000XM4 headphones and connect to them via Bluetooth.
Connect with Google Fast Pair Just put your headphones into pairing mode near your Android phone and Fast Pair will connect them with a single tap.
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Listen to your WF-1000XM4 at their best with the Headphones Connect app
Download the Headphones Connect app to adjust settings like touch controls, ambient sound settings and even check that you’re wearing your headphones correctly.
Finding the best fit for your headphones
With the Headphones Connect app you can find the optimal size earbud tips for you.
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How to start the optimisation process
Open the Headphones Connect app and navigate to the system tab. Select 'Determines Optimal Earbud Tips' to start finding the best fit.
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Test and adjust your fit
The Determine Optimal Earbud Tips function in the app will measure the fit of your ear buds until they register as "Sealed".
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Check you're using the right size of ear bud
Your noise cancelling ear buds come in three sizes. Try each size and wait around 10 seconds for them to take the shape of your ear.
- Start optimisation
- Test your fit
- Select your earbuds
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See how you can get the clearest sound
Watch this tutorial to learn how to fit your headphones for the best possible sound quality.
Sound Features
Adaptive Sound Control
WithAdaptive Sound ControltheHeadphones Connectapp detects what's happening around you and adjustsNoise CancellingorAmbient Sound Control settings for you.
How to start and adjust Adaptive Sound Control
Just open the Headphones Connect App and switch it on to use its default detection mode.
If you want to customise it even further, you can adjust Noise Cancelling or External Sound Capture preferences through the app.
Action based settings
The Headphones Connect app detects what’s happening around you and what you’re doing. Then it adjusts settings like Noise Cancelling and Ambient Sound levels automatically. So, if you’re running, ambient sound levels might go up, then go down when you’re sitting in a cafe.
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How to get started with Action based settings
Enable "Detection of Actions" in your Headphones Connect app to begin with the default detection settings.
You can stick with default settings or change them to your liking, for example, putting Ambient Sound levels up when you're walking to hear the world around you.
Noise Cancelling and Focus on Voice
Shut the world off and hear only what you want to hear–from nothing at all to voices only.
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How to adjust Noise Cancelling
Don't miss out on your favourite sounds, no matter where you are. Adaptive Sound Control can cancel external noise with features like Automatic Wind Noise Reduction.
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How to adjust Focus on Voice
Lower your Ambient Sound Level and switch on the "Focus on Voice" setting in the Headphones Connect App to only let in sounds like important announcements on your daily commute.
- Noise Cancelling
- Focus on Voice
Changing settings by location
Set up your headphones to change settings to your liking at the locations you visit frequently.
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How to choose settings by location
Turn on the Automatic Switching Based on Location setting so your headphones will detect where you are and activate Noise Cancelling and other features based on previous experience.
Simply register your location and your headphones will automatically access the features you need next time you're there.
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How to adjust settings for a location
Once you have set your location, you can adjust your settings for that environment. For example, you could use the Focus on Voice setting in the office when you want to hear colleagues while keeping your headphones on.
- Register learned locations
- Adjust your settings
Speak-to-chat
Set up your headphones so that when you want to have a conversation, all you need to do is start talking.
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How Speak-to-chat works
Watch the video to see how Speak-to-chat works on the WF-1000XM4.
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How to start using Speak-to-chat
Need to get a word in? The Speak-to-Chat function lets you automatically pause your music just by starting to speak. Have the conversations you need to without touching or removing your headphones.
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Adjust your settings
In the Speak-to-Chat settings you can adjust your Voice Detect Sensitivity to avoid activating the feature by accident.
Turn on Focus on Voice when you want to listen out for conversation or announcements.
Speak-to-Chat will deactivate after about 15 seconds if it detects no voices, or you can cancel it by using a touch sensor.
- Activate Speak-to-Chat
- Customise settings
Sound quality
Fine-tune your equaliser settings and adjust your streaming and upscaling settings for a better listening experience that suits your taste.
Get the sound just right
Find the sound that’s perfect for you and for everything you listen to, with an equaliser, high-quality Bluetooth settings and audio upscaling from DSEE Extreme.
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Equaliser
Balance the audio spectrum of your sound and adjust frequencies like bass, mid and treble to find your perfect tone. You can also use pre-sets to effortlessly match your mood.
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Bluetooth Connection Quality
If you don't want to miss a beat, you can prioritise a Stable Connection. Or if you need a clearer sound — try switching to a priority on Sound Quality.
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DSEE Extreme
DSEE Extreme analyses music using machine learning models to upscale compressed digital music files in real time. It dynamically recognises individual elements of each song, such as vocals or interludes, and restores the high-range sounds lost in compression, for a richer listening experience.
- Equaliser
- Bluetooth Connection Quality
- DSEE Extreme
Discover sound from all around
Find out how to try a whole new sound experience with revolutionary 360 Reality Audio
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Immerse yourself in sound all around you with 360 Reality Audio
360 Reality Audio is an immersive music experience that lets your WF-1000XM4 headphones create a 360 spherical sound field — so you can enjoy music from every direction. Just head to the Headphones Connect App to get started.
How to listen to 360 Reality Audio
Get started with 360 Reality Audio and find out how to stream 360 Reality Audio tracks on your phone.
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Experience 360 Reality Audio
When you launch 360 Reality Audio in your Headphones Connect app, you can analyse your ear shape to get the most effective experience. You'll also find a 360 Reality Audio sample in the app.
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Try 360 Reality Audio in the Artist Connection app
Download the Artist Connection App to try the mind-blowing 360 Reality Audio experience for yourself, with a selection of demos that make it feel like you are really at the concert.
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Stream 360 Reality Audio
You can enjoy more 360 Reality Audio tracks using streaming services on your phone in three easy steps.
1. Download a music streaming app to your smartphone.
2. Subscribe to a premium music streaming service, like one of those listed here.
3. That's it! Start streaming music in 360 Reality Audio through your WF-1000XM4 headphones.
- Try 360 Reality Audio
- Artist Connection App
- Stream 360 Reality Audio
Voice & Touch customisation
Find out how to set up your Voice Assistant and customise Touch Sensor functions.
Voice Assistant
Find out how to use the Voice Assistant on your WF-1000XM4 headphones. It's as easy as asking, "Hey Google, what is the weather today?" to know whether you need to grab your coat on the way out.
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How to set up Voice Assistant
Open your Headphones Connect App and activate your Voice Assistant from the System tab. Then just select the Voice Assistant you normally use (Google, Alexa, Siri) to get started.
Touch Sensor functions
Set up your headphones' Touch Sensor functions so that they work most intuitively for you.
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How to adjust touch settings
Whether you prefer adjusting volume, controlling playback, switching on Ambient Sound Control or activating Voice Assistant — you can make life more convenient by assigning the feature to a touch sensor on your headphones.
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How to customise touch sensor functions
You can assign your preferred function to either the Left or Right headphone and choose whether to activate it with a tap or a hold.
- Assign function
- Customise settings
Aftercare & Support
Cleaning your headphones
Find out how to keep yourWF-1000XM4 headphones clean the right way, without damaging them.
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Keeping your earbuds clean
Clean your earbuds often to keep them in optimal condition. If the outside of the headset or the charging case get dirty, wipe them clean with a soft dry cloth.
If the headset is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the material.
Commonly asked questions
Have a question that needs answering? Check here first and learn about the most frequently asked questions from other WF-1000XM4 ear bud users.
- Place the earbuds into the charging case.
- Hold your fingers on the touch sensors on both earbuds until the red indicator flashes (about 10 seconds), and then release your fingers.
- The intialization is complete when the green indicator flashes four times.
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- While lossy music files (like MP3s) are great for saving space on your device, they are missing vital information from the song’s original recording file. On the other hand, High-Resolution Audio file formats (such as FLAC and WAV) are created with lossless compression that allows the original data from a recording to be reconstructed almost perfectly by a class of algorithms. DSEE HX™ Technology lies somewhere in between.
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- Few things can boost your motivation and confidence than listening to your favourite music tracks during a workout. Lots of people like to get in their music bubble and double down.
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- Enable NFC on your Android smartphone.
- Your headphones (left earcup) or earbud case are marked with an NFC logo like the one you see in the picture below. The back of your phone might be marked too. Unlock your smartphone and touch the back of your phone to the NFC mark. The phone may touch the headphones or case.
- Your smartphone will vibrate and automatically connect to your headphones via Bluetooth without accessing the settings or menu.
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- Noise-cancelling can be the very reason you chose to buy headphones or earphones. You may want to cancel out noise on your daily commute, during a flight, or block out noisy neighbours.
- Sound can only travel if there is a medium to transport it, for e.g. air, water, glass or metal. If you stand in an empty room with a speaker playing music, you will hear the music. However, if the air from this room is removed for a few seconds, the speaker will still function, but you won’t hear any sound as there’s no medium to transport the sound waves. Similarly, Space is a vacuum — so it generally doesn’t carry sound waves like air does here on Earth (though some sounds do exist in outer space, we just can’t hear them)
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- Holding the headphones, gently pull the earbud tips while twisting and rotating. Note: Do not pull on the polyurethane foam portion of the earbud tip. Doing so may cause the earbud tip to be torn or damaged.
- Using a soft dry cloth, wipe off any water or moisture on the headphones. For more detailed cleaning instructions read the following article.
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- Make sure your source device (e.g. smartphone) is placed within 1 m (3 feet) of the headset.
- Make sure the headset is charged sufficiently.
- If the Bluetooth headphones are turned on, turn them off.
- Activate Pairing mode on the Bluetooth headphones.
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- Remove the headset and pull the insulating sheet out of the charging case.
- Set the headset into the charging case.
- Connect the charging case to an AC outlet.
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